Häufige Fragen
So buchen Sie online
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
Kann ich außerhalb Chinas buchen?
Ja, weltweit. Wir stellen E-Tickets aus – Passkontrolle am Bahnhof genügt.
Wie viele Tage im Voraus?
Der Verkauf öffnet meist 14 Tage vor Abfahrt. Der Kalender zeigt den Zeitraum.
Welche Angaben sind nötig?
Vollständiger Name wie im Pass, Passnummer, Geburtsdatum.
Wie kann ich zahlen?
VISA, MasterCard, AMEX und PayPal in mehreren Währungen.
Wie erhalte ich die Tickets?
Bestätigung per E-Mail. Meist kein Papierticket – Pass scannen.
Wie storniere ich?
Online unter Meine Buchungen. Erstattung nach Bahnrichtlinien.
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.