Questions fréquentes
Comment réserver en ligne
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
Puis-je réserver hors de Chine ?
Oui, partout dans le monde. Nous émettons un e-billet : présentez votre passeport en gare.
Combien de jours à l’avance ?
Les ventes ouvrent généralement 14 jours avant. Le calendrier affiche la période exacte.
Quelles informations fournir ?
Nom complet identique au passeport, numéro de passeport, date de naissance.
Comment payer ?
VISA, MasterCard, AMEX et PayPal, en plusieurs devises.
Comment recevoir mes billets ?
Confirmation par email. Aucun billet papier : scannez votre passeport.
Comment annuler ?
Depuis Mes réservations. Remboursement selon la politique ferroviaire.
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.