よくある質問
オンライン予約の方法
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
What do G, D and K mean?
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
中国国外からでも予約できますか？
はい。世界中どこからでも予約でき、e チケットを発行します。駅でパスポートを提示してください。
何日前から予約できますか？
通常は乗車日の 14 日前に発売されます。カレンダーに予約可能期間が表示されます。
必要な情報は？
パスポート記載の氏名、パスポート番号、生年月日。
支払い方法は？
VISA、MasterCard、AMEX、PayPal に対応。多通貨決済。
チケットの受け取り方は？
確認メールが届きます。多くの列車はパスポートでそのまま改札通過。
キャンセルはできますか？
マイ予約からオンラインで取消可能。返金は鉄道規定に準じます。
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.