Perguntas frequentes
Como reservar online
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
Posso comprar fora da China?
Sim, de qualquer lugar. Emitimos e-bilhetes: mostre o passaporte na estação.
Com quantos dias de antecedência?
As vendas abrem geralmente 14 dias antes. O calendário mostra o período.
Que dados preciso?
Nome completo como no passaporte, número do passaporte e data de nascimento.
Como pago?
VISA, MasterCard, AMEX e PayPal em várias moedas.
Como recebo os bilhetes?
Confirmação por e-mail. Sem bilhete de papel: escaneie o passaporte.
Como cancelo?
Em Minhas reservas. Reembolso conforme a política ferroviária.
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.