常見問題
如何在線上預訂火車票
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
What do G, D and K mean?
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
不在中國也可以訂票嗎？
可以。全球任何地方都能下單，我們出電子票，到站出示護照即可。
可以提前多少天訂？
通常開車前 14 天開售，日曆上會顯示可訂範圍。
需要提供什麼資料？
護照上的完整姓名、護照號碼與出生日期。
可以怎麼付款？
支援 VISA、MasterCard、AMEX 與 PayPal，多幣種結算。
怎麼拿到車票？
確認信會寄到信箱，多數車次憑護照直接進站。
怎麼退票？
在「我的訂單」線上取消，退款依鐵路規定辦理。
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.