Contact us

We answer in 12 languages, usually within a few hours.

Email

support@traintickets.travel — please include your order number (it starts with TT) so we can pull up your booking straight away.

Before you write

• Check your order status under My bookings
• Refund and change rules are on the refund policy page
• Booking questions are usually answered in the help centre

Urgent, same-day travel

Write “URGENT” in the subject line. Same-day requests are handled first.