Contact us
We answer in 12 languages, usually within a few hours.
support@traintickets.travel — please include your order number (it starts with TT) so we can pull up your booking straight away.
Before you write
- Check your order status under My bookings
- Refund and change rules are on the refund policy page
- Booking questions are usually answered in the help centre
Urgent, same-day travel
Write “URGENT” in the subject line. Same-day requests are handled first.