Preguntas frecuentes
Cómo reservar en línea
How booking works
- Choose a train and a class. Every price you see already includes our service fee, with the railway’s own fare printed next to it.
- Send the request. Submitting the form does not charge you and does not hold a seat. It tells us which train and which passengers to book.
- We confirm the seats, you pay. We check availability, then email a payment link. Ticketing starts as soon as the payment clears.
- Travel on your passport. The ticket is issued in your name and passport number. There is no paper ticket to collect at the station.
What you need to book
- The name and passport number exactly as printed on the travel document. Rail operators reject boarding when they differ by even one character.
- An email address you can reach while travelling — this is where the ticket and any payment link go.
- A date within the booking window. Chinese tickets are released about two weeks before departure; Korea and Thailand open earlier.
The nine train-number letters, their speeds and which one to book.
Seats, sleepers and standing ticketsBusiness class to hard sleeper — what each one is and which to pick.
Quick answers
¿Puedo comprar fuera de China?
Sí, desde cualquier lugar. Emitimos e-billetes: muestra tu pasaporte en la estación.
¿Con cuántos días de antelación?
La venta suele abrir 14 días antes. El calendario muestra el rango exacto.
¿Qué datos necesito?
Nombre completo como en el pasaporte, número de pasaporte y fecha de nacimiento.
¿Cómo pago?
VISA, MasterCard, AMEX y PayPal en varias divisas.
¿Cómo recibo los billetes?
Confirmación por email. Sin billete de papel: escanea tu pasaporte.
¿Cómo cancelo?
Desde Mis reservas. Reembolso según la política ferroviaria.
Still need help?
Email support@traintickets.travel with your order number. We reply in English, 繁體中文, 日本語, 한국어, Français, Deutsch, Español, Italiano, Português, Русский, العربية and ไทย — usually within a few hours.