Refund & Change Policy

China Railway rules, as applied to bookings made through TrainTicket.travel

Before ticketing

Cancel free of charge. Your request has not been paid and no ticket has been issued, so there is nothing to refund.

After ticketing — cancellation fees

China Railway deducts a percentage of the fare based on how long before departure you cancel. The figures below are the standard rules; the exact amount is always the one the railway applies at the moment of the refund.

• More than 8 days before departure — 5% of the fare
• 48 hours to 8 days — 5%
• 24 to 48 hours — 10%
• Less than 24 hours — 20%
• After departure — no refund; the ticket can usually be rebooked the same day

Our service fee is refunded in full whenever the railway refunds the fare.

Changes

Date and train changes are handled by the railway and are subject to seat availability and any fare difference. Message us with your order number and we will process the change with you.

When the railway cancels

If a train is cancelled or we cannot secure the seats you paid for, you receive a full refund including the service fee.

How to request

Email support@traintickets.travel with your order number, or use My bookings.